Al Mansoora, your satisfaction is our priority. If you are not happy with your purchase, we offer easy returns and fast refunds for online orders in the UAE.

At Al Mansoora, we are committed to providing a smooth and reliable shopping experience across the UAE. If you are not completely satisfied with your purchase, our refund policy ensures a simple and transparent process.

Refund Eligibility

Customers may request a refund within 14 days of delivery. To qualify, items must be unused, undamaged, and in original packaging, including all accessories, manuals, and tags. Products that are returned in a used condition, damaged by the customer, or missing components may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Provide clear photos and your order details to our support team. Once verified, we will offer a full refund or replacement, including any shipping charges.

Refund Process

After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

• Refund Processing Time: 7–10 business days
• Shipping Fees: Non-refundable unless the return is due to our error
• Payment Methods: Refunds will be issued to the same card, bank account, or payment method used during purchase

Important Notes

• We recommend using a trackable courier service for all returns.
• Delays may occur depending on your bank or payment provider.
• Promotional or discounted items may have different refund conditions, if stated at the time of purchase.

Damaged or Faulty Items

• Report within 48 hours with a photo.
• We provide replacement or full refund including shipping.

Contact Us:
Email: info@almansooragames.ae | Phone: +971 589822739